Do you get into fights that turn ugly as the conflict escalates? Discover how to stop doing this.
A participant in one of my webinars asked: “Is there any way to resolve conflict if you have two ‘escalating’ personalities trying to solve a problem? In other words, how do you resolve conflict between two very strong willed, always-right personalities, who tend to escalate with every attempt at solving conflict?”
There is a hard and fast rule about resolving conflict that most people find hard to remember: You cannot resolve conflict unless both people are open to learning.
As long as each person is trying to be right, win, or at least not lose, no new learning can take place. Conflict resolves when new learning occurs due to both people being open to learning about themselves and each other. Continue reading Stop Escalating Conflict!